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Building a Consumer Grade Experience for Business Clients

Building a Consumer Grade Experience for Business Clients

By Tish Whitcraft,

Chief Customer Officer,

OpenX

Two Ways to Look at the Automated Customer Experience

Two Ways to Look at the Automated Customer Experience

By Don Peppers,

Founding Partner, Peppers & Rogers Group

Using Fast Data to Improve the Customer-Product Relationship

Using Fast Data to Improve the Customer-Product Relationship

By David Rosen, Strategic and Analytic Services Office of the CTO, TIBCO Software

25 Most Promising CRM Solution Providers

25 Most Promising CRM Solution Providers

By Editorial and Advising Board of APAC CIOoutlook

It's Time to Redefine the "R" in CRM

By J T Kostman, Chief Data Officer, Time

It's Time to Redefine the

To say that Edgar Codd changed the world of commerce might be an understatement. While working at IBM's San Jose Research Laboratory in the 1970s, this unsung hero of modern mercantilism...more>>

Interactive Personalized Video is this Year's Biggest Customer Engagement Disruptor

By David Hope, Vice President and Managing Director, Asia Pacific-Pitney Bowes Software

Interactive Personalized Video is this Year's Biggest Customer Engagement Disruptor

Today, consumers are making companies work harder than ever to keep their business. With the world of border less e-commerce at their fingertips and a physical world filled with competitors ...more>>

Business-led IT Decisions - How to Survive and Thrive

By Paul Harapin, SVP & GM,

Domo, Inc.

Business-led IT Decisions - How to Survive and Thrive

“Being a CIO is the toughest job out there."This line from Oracle co-CEO Mark Hurd's speech at the Open World keynote 2014  got me thinking. It's difficult...more>>

Maintaining Profitable Customer Relationships

By David Wallace, Director Product Management, Infor

Maintaining Profitable Customer Relationships

It is a well established fact that retaining existing customers costs less and is far more profitable than acquiring new customers. In fact, it's been more than a decade since Bain &...more>>

Integration Enables Omni-channel Experiences

By Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

Integration Enables Omni-channel Experiences

The buzz in customer care these days is about omni-channel experiences. With so many points of contact now available between customers and suppliers, every industry sector is looking for ...more>>

Welcome to the Year of the Customer

By Simon Tate,

Vice President Asia,

Sales force

Welcome to the Year of the Customer

The rise of mobile and social technologies has made end-users more empowered and knowledgeable than ever before. At the same time, enterprises today can leverage the cloud to make faster,...more>>

IT Succors Customer Retention and Customer Life cycle Management Processes

By Anthony Thomas,

CIO, Vodafone India

IT Succors Customer Retention and Customer Life cycle Management Processes

Over the last decade, telecom sector in India has witnessed unprecedented growth on the backdrop of new customer acquisitions. Telcos have been on a constant lookout to reach untapped market ...more>>

Service as the New Sales

By Bill Ziska, Director-CRM & Mobility, Deloitte Consulting LLP


Service as the New Sales

Cloud computing has helped make CRM less expensive. Social media has radically changed customer services. Marketing and mobile devices have opened up new sales and marketing channels. So...more>>

Putting a Face on Every Customer

By Jay Henderson, Director IBM Marketing Cloud, IBM Commerce

Putting a Face on Every Customer

Many of us have a favorite business that we visit all the time—for me it’s the local bakery. At these places we are regulars and with that badge are treated to extra personalized ...more>>

The Future of Technology in CX

By David Blakers,

Managing Director,

MaritzCX Asia Pacific

The Future of Technology in CX

As companies become more competitive, their customer experience practitioners are becoming more experienced and more specialised. To take a company to the next level, CX practitioners now...more>>

Optimized Customer Experience through Technology

By Arnold Leap, CIO, 1-800-Flowers.com

Optimized Customer Experience through Technology

Three Essentials for Retailers a) Reporting and Analytics (social, mobile, reporting) b) E-Commerce (B2C, B2B, Mobile Commerce) c) Core Operations (Store operations, merchandising, ...more>>

Are Digital Natives Ready for Digital Economy Jobs?

By Sumitra Nair,

Director of Youth Development

,MDEC

Are Digital Natives Ready for Digital Economy Jobs?

Governments and parents in many emerging and developed countries often take comfort that millennials and younger are digital natives, hence, all we need to do, is put a digital device into ...more>>

Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

By Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated

Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

To retain and grow their businesses, financial institutions are increasingly forced to address the needs of a more mobile-centric customer. Today, most institutions have deployed mobile ...more>>

CRM Special

CIO Speak

Jeffrey Keisling, CIO and SVP, Pfizer

Formula Five For Biotech IT

By Jeffrey Keisling, CIO and SVP, Pfizer

Ray Harris, Chief Information Officer, Ironbow Technologies

The Move to Managed Services is the Smarter Way to Invest IT Dollars

By Ray Harris, Chief Information Officer, Ironbow Technologies

Sam Schoelen, Chief Information Technology Officer, Continental Resources

What is CLOUD doing to our networks?

By Sam Schoelen, Chief Information Technology Officer, Continental Resources

Patrick Hale, CIO, VITAS Healthcare

Three Steps to CIO Success

By Patrick Hale, CIO, VITAS Healthcare

Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

Integration Enables Omni-channel Experiences

By Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

Alvina Antar, CIO, Zuora

The New Quote-to-Cash Architecture

By Alvina Antar, CIO, Zuora

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