CX Leaders Maximising their Customer Experience ROI at Asia's Largest CX Event
Asia’s competitive landscape is growing, and organisations across the region are using the latest technological advancements to enhance their customer experience strategy and differentiate themselves from the crowd.
AI-powered CX, personalised experiences andinnovative journeys are the three areas senior representatives from BFSI, healthcare, pharmaceutical, retail, consumer goods, logistics and supply chain told the CX Asia team they are looking to implement or enhance in the coming year.
To enable these Heads of CX, Digital Strategy, Operations, Marketing, Customer Insights and Loyalty, the 6th Annual Customer Experience Asia event will feature 70+ case studies from 60+ world-class CX leaders.
They will share their CX strategies, priorities and programmes across 8 unique streams: Customer Journeys, Digital-First CX Strategy, Customer Advocacy & Retention, Operational Excellence in Customer Service, AI-Powered CX, Omni-Channel, Customer Insights, Service Excellence and Employee Engagement.
“CX is, without a doubt, one of the most spoken and discussed terms in every organisation. CX is not a single functional work, but rather a cross-departmental cooperative and collaborative teamwork. That is exactly why the upcoming CX Asia Summit with 8 different streams focusing on all aspects of CX is the perfect place if you are looking to accelerate your organisation as a CX mastermind.“
– Nadia Kim, Programme Director, Customer Experience Asia 2018
Expert speakers at the 2018 edition include:
Timothy Chua, Head of Customer Experience, Singapore Airlines
Felix Liu, Head of New Customer Experience, Group Customer Experience, Alibaba
Raju Nair, MD & Regional Head Customer Journey Experience, DBS Bank
Wynthia Goh, Head of Omnichannel, NTUC
Anil Srinivas, Senior Director & Regional Leader, E-commerce, Levi Strauss & Co.
Michael Perera, Vice President, GO-POINTS, GO-JEK
Scott Leaw, Director, eCommerce and CRM – Asia Pacific, Shiseido
Vikas Singh, Senior Director of Product Quality and Customer Assurance, HP
Cedric Dias, Head - Digital, Social Media and Product Marketing, OCBC Bank
They will be joined by our confirmed conference partners Pegasystems, UiPath, Uniphore, Nexmo, Teleperformance, VMWareandGenesys.