In the recent years, the customer relationship management (CRM) systems have evolved far beyond the limits of being just a tool for contact management. Today, technology plays a critical role in enhancing the customer experience initiatives. The present-day CRM tools are embedded with AI that guides sellers and agents through the right actions, empowers them with actionable insights, and optimizes campaigns, product configurations, and pricing. Bolstered by AI and automation capabilities, the current CRM systems use customer intelligence gleaned from unstructured interaction data to fuel authentic one-toone conversations. Besides, the widespread use of unified CRM tools is boosting targeted role-based experiences and simultaneously streamlining back-office applications. Also, the proliferation of robotic process automation (RPA) systems and chatbots are enabling enterprises to reach out to customers faster and providing them deep insights on several parameters like demographic data, conversational styles, buying indicators, social data, life events, and others.
Keeping in mind such drastic transitions, we have compiled this issue of APAC CIO Outlook in order to assist organizations in the task of finding accomplished consulting/services companies to help them navigate the customer relationship management realm. In this edition, we have listed Top 10 Customer Relationship Management Consulting/Services Companies– 2020 to highlight the enterprises that can escalate the chances of your growth. Equipped with innovative technological capabilities, these enlisted consulting/ services companies are transforming the customer relationship management paradigm at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the customer relationship sector on the latest industry trends, best practices, recent innovations, and highlights their expertise. We hope this issue of APAC CIO Outlook helps you build the partnership you and your organization need to foster an environment driven by robust and efficient technology.
We present to you APAC CIO Outlook’s “Top 10 Customer Relationship Management Consulting/ Services Companies – 2020”