Customer Insight: Building Long-Lasting Customer Relationships

Top 10 Customer Relationship Management Consulting/Services Companies – 2020

In the recent years, the customer relationship management (CRM) systems have evolved far beyond the limits of being just a tool for contact management. Today, technology plays a critical role in enhancing the customer experience initiatives. The present-day CRM tools are embedded with AI that guides sellers and agents through the right actions, empowers them with actionable insights, and optimizes campaigns, product configurations, and pricing. Bolstered by AI and automation capabilities, the current CRM systems use customer intelligence gleaned from unstructured interaction data to fuel authentic one-toone conversations. Besides, the widespread use of unified CRM tools is boosting targeted role-based experiences and simultaneously streamlining back-office applications. Also, the proliferation of robotic process automation (RPA) systems and chatbots are enabling enterprises to reach out to customers faster and providing them deep insights on several parameters like demographic data, conversational styles, buying indicators, social data, life events, and others.

Keeping in mind such drastic transitions, we have compiled this issue of APAC CIO Outlook in order to assist organizations in the task of finding accomplished consulting/services companies to help them navigate the customer relationship management realm. In this edition, we have listed Top 10 Customer Relationship Management Consulting/Services Companies– 2020 to highlight the enterprises that can escalate the chances of your growth. Equipped with innovative technological capabilities, these enlisted consulting/ services companies are transforming the customer relationship management paradigm at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the customer relationship sector on the latest industry trends, best practices, recent innovations, and highlights their expertise. We hope this issue of APAC CIO Outlook helps you build the partnership you and your organization need to foster an environment driven by robust and efficient technology.

We present to you APAC CIO Outlook’s “Top 10 Customer Relationship Management Consulting/ Services Companies – 2020”

Top Customer Relationship Management Consulting/Services Companies

Customer Insight

Taking the current CRM evolution into account and resolving customer doubts over exorbitant pricing models and service methods, South Korea-based Customer Insight simulates ROI and reduces development as well as maintenance costs to ensure the delivery of effective and affordable CRM solutions. We define each CX touch point based on its importance in a customer’s journey and our consulting services provides a method of prioritizing the collection of customer data from data traffic-based scoring system. Once the company scores every touchpoint, our offering suggests ways to improve the customer experience before finally supporting its customers in designing the IT system necessary to help their clients boost the management of their customer journeys

customerinsight.co.kr

CPR Vision

CPR Vision is a 5x Winner of the CRM & Loyalty Agency of the Year and APAC's leading CRM, Loyalty & Digital Agency. CPR Vision is strategically headquartered in Singapore. Since its establishment 18 years ago, CPR has been a trusted partner of many leading brands around the world

CRM and Cloud Consulting

CRM & Cloud Consulting has a passion for delivering solutions built on the cloud mobile platform. This technology offers on-demand, real-time, secure access to your data, anywhere, anytime and on any device. Make critical decisions faster, engage with client's customers when and where they need clients and make their data work for them. The company's mission is to assist various businesses in successfully migrating to the Cloud

CRMPRO

CRMPRO is a partner company of CRMHELPDESK providing dedicated application programming for CRM systems focusing on the Maximizer CRM. CRMPRO is the only business partner for the Maximizer CRM that has professional qualifications in IT & Programming. CRMPRO provides clients with the most cost effective end user support and training at the highest level of quality both technically and fundamentally

Customer Consulting Group

Customer Consulting Group provides technology-based solutions that help small & medium businesses find & nurture more customers, increase productivity and mobilise their workforce. Based on over 20 years’ experience in the industry, the company knows that making a small change in business can have a big impact. They call this "The Ripple Effect", and its core to the way Customer Consulting Group approach its engagements with clients

Data MC

Data MC is a world leader in the delivery of highly complex data migrations, specialising in the end-to-end delivery of ERP, CRM, industry specific, bespoke and business transformation projects. Platform capability geared to your business, either on-premise or cloud based. Consulting and support services available Locally, Interstate and Globally

Enterprise CRM Solutions

Enterprise CRM Solutions is a boutique IT consultancy specialising in CRM, ERP, BI & Data Management Solutions. The company have experience with all the big ones - MS Dynamics, SAP, Oracle, Civica, Salesforce, HiPortfolio, Technology One, etc and many smaller ones too. It also offer consulting services in Data Migration, Data Cleansing, System Audits, Automated testing and Project Management

Good Bees Consulting

Good Bees Consulting delivers innovative IT support and solutions that help the client's business achieve its objectives and boost its performance. The company has always been mindful about the changing business trends, particularly the role of emerging technologies in the business world

Hancook Corporation

Hankook Corporation first started CRM marketing business in Korea in 1991 and has been striving for the best customer satisfaction for the past 28 years. Hankook Corporation is leading the contact center industry based on our know-how in various fields of consultancy and in house developed solution with the highest market size in the domestic market

Tranzvision

Tranzvision Consulting Co.Ltd is a high-tech company which founded by Tsinghua alumni and oversea specialists. It has rich CRM consulting and implementation experience in China. All of its core members have more than 5-10 years’ experience of consulting and implementation with advanced world class CRM products and lead many large CRM projects (RMB 10M+ or $2M+). Tranzvision’s vision is providing professional customized CRM consulting & implementation services for Chinese companies with its plenty of international management experience and local situations