The development of Customer Relationship Management, in tandem with the modern-day technological revolution, has led developers to integrate AI, IoT, and automation solution sets for efficient business orchestration. To enhance customer service relationships, CMR systems are designed to compile customer data across various channels or points of contact between company and customer, including the company website, direct mail, live chat, marketing materials, and social media. The companies inclined toward such objective-driven CRM services can better ensure that their customers’ needs are not only acknowledged but also addressed most effectively. As a result, CRM has become a necessity, especially for retention, acquisition, and loyalty management.
As CRM takes center stage in accentuating the success, innovators in this space such as Digitus, Customer Consulting Group, Customer Insight, Data MC, and Xtreme Productivity are exploring new horizons to contest and grow profitability, all the while showcasing an eventful avenue for industry leaders to enhance their customer experiences. In the meantime, the companies that are CRM enabled are well poised to capture the value in contemporary, global markets.
Following the aforementioned trends in the CRM landscape, APAC CIO Outlook has compiled a list of top 10 CRM Consulting/ Services Companies, featuring firms that are taking leaps and strides to carve a niche in the enterprise landscape of their robust services portfolio. These companies are harnessing the power of modern technological tools to assist the companies in tackling challenges prevalent in the industry and cater to the needs of the clients efficiently.
We hope the issue of APAC CIO Outlook helps you establish the partnership your firm needs to enable a technology-driven CRM portfolio.
We present to you, “Top 10 CRM Consulting/Services Companies - 2019.”