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    Customer Lifecycle and Automation: An Omnichannel Approach

    Customer Lifecycle and Automation: An Omnichannel Approach

     Nestor Valverde Msc, Group Crm & Loyalty Manager, Spotlight Retail Group and Founder, Rubikey.AU
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    Digital Transformation - An Insurance Practitioner's Critique

     Alp Altun, Transformation Programme Director, Prudential
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     Daniel Smith, Head Of Digital Engagement, Kmart Australia Limited
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     Jeremy Markey, Director Of Cs Operations/ Workforce Experience, Hunter Douglas, Inc.
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      Grace Tang, Global Head, Customer Advocacy, Razer Inc.
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      Federico Masias, Svp Information Technology, Baird & Warner
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     Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
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    Four Ways a Loyalty Program Contributes Incremental Financial Benefit

     Alex Tavera, Director CRM, Email And Loyalty, Lakeshore Learning Materials
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    The Rewards of Design-led Technology Investment for CRM and Loyalty

    Phil Rubin, CEO, rDialogue
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    Two Ways to Look at the Automated Customer Experience

    Don Peppers,
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    Jody Bews-Hair, Head of Customer Experience, Southern Cross Health Society
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    2 Keys to Success with CRM

    Rico Valdez, Director, Customer Relationship Management, AXA Philippines (Euronext: CS)
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    Maintaining Profitable Customer Relationships

    David Wallace, Director Product Management, Infor
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    Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

    Amran Khamis, Head, Digital Experience, Asia, Sun Life Financial
    Top 10 CRM Solutions Companies - 2023
    ON THE DECK

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    CIO Speaks

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