Customer Lifecycle and Automation: An Omnichannel Approach

Customer Lifecycle and Automation: An Omnichannel Approach

 Nestor Valverde Msc, Group Crm & Loyalty Manager, Spotlight Retail Group and Founder, Rubikey.AU
Digital Transformation - An Insurance Practitioner's Critique

Digital Transformation - An Insurance Practitioner's Critique

 Alp Altun, Transformation Programme Director, Prudential
The Ever-Evolving CRM Landscape

The Ever-Evolving CRM Landscape

 Daniel Smith, Head Of Digital Engagement, Kmart Australia Limited
Importance of Customer Relationship Management Implementation

Importance of Customer Relationship Management Implementation

 Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
Four Ways a Loyalty Program Contributes Incremental Financial Benefit

Four Ways a Loyalty Program Contributes Incremental Financial Benefit

 Alex Tavera, Director CRM, Email And Loyalty, Lakeshore Learning Materials
The Rewards of Design-led Technology Investment for CRM and Loyalty

The Rewards of Design-led Technology Investment for CRM and Loyalty

Phil Rubin, CEO, rDialogue
Two Ways to Look at the Automated Customer Experience

Two Ways to Look at the Automated Customer Experience

Don Peppers,
From Challenge to Opportunity

From Challenge to Opportunity

Jody Bews-Hair, Head of Customer Experience, Southern Cross Health Society
2 Keys to Success with CRM

2 Keys to Success with CRM

Rico Valdez, Director, Customer Relationship Management, AXA Philippines (Euronext: CS)
Maintaining Profitable Customer Relationships

Maintaining Profitable Customer Relationships

David Wallace, Director Product Management, Infor
Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

Amran Khamis, Head, Digital Experience, Asia, Sun Life Financial