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    Implementing Technology that Understands your Business

    Implementing Technology that Understands your...

    Michael Everly, Chief Information Officer, D&H Distributing
    Managing Information Technology- A Race to the Finish

    Managing Information Technology- A Race to the...

    Joe Iannello, VP & CIO, Capital Metro
    B2B World is Ready for Big Data?

    B2B World is Ready for Big Data?

    Jeans Cai, Head Of Information Technology, DHL Global Forwarding Greater China
    Case Studies
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      The best solution to empower agents to engage with customers more efficiently and effectively

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    RPA: The Engine of Digital Transformation

    RPA: The Engine of Digital Transformation

    Mike Dudarenok, CCO – Technology, Flight Centre Travel Group, Aus/Nz
    • Driving Customer Experience Innovation in your Organisation

      Driving Customer Experience Innovation in your Organisation

      Troy Barnes, Chief Customer Experience Officer, AIA
    • Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

      Connecting with the Asian Digital Customer Cultural...

      Amran Khamis, Head, Digital Experience, Asia, Sun Life Financial
    • Mastering the Art of Customer Service

      Mastering the Art of Customer Service

      Alok Kulkarni, Co-Founder & CEO, Cyara
    • Service as the New Sales

      Service as the New Sales

      Bill Ziska, Director-CRM & Mobility, Deloitte Consulting LLP
    CIO: Time to Take a New Direction

    CIO: Time to Take a New Direction

    Lee Thompson, SVP and GM, NetSuite APJ

    How Digital Transformation can be driven by CRM

    How Digital Transformation can be driven by CRM

    Laurence Leong, Senior Director, Strategic Alliances, SugarCRM
    Welcome to the Year of the Customer

    Welcome to the Year of the Customer

    Simon Tate, Vice President Asia, Sales force
    Business-led IT Decisions - How to Survive and Thrive

    Business-led IT Decisions - How to Survive and Thrive

    Paul Harapin, SVP & GM, Domo, Inc.
    Are Digital Natives Ready for Digital Economy Jobs?

    Are Digital Natives Ready for Digital Economy Jobs?

    Sumitra Nair, Director of Youth Development, MDEC
    Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology

    Arnold Leap, CIO, 1-800-Flowers.com
    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated
    Top 10 CRM Consulting/Services Companies - 2019
    Top 10 CRM Solution Companies - 2019

    Featured Vendors

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    Kareem Qureshi, MD & Sharada Balagopalan, Managing Partner

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    CIO Speaks

    • Managing Information Technology- A Race to the Finish

      Joe Iannello, VP & CIO, Capital Metro

      Implementing Technology that Understands your Business

      Michael Everly, Chief Information Officer, D&H Distributing

      Optimized Customer Experience through Technology

      Arnold Leap, CIO, 1-800-Flowers.com

      Integration Enables Omni-channel Experiences

      Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

      IT Succors Customer Retention and Customer Life cycle Management Processes

      Anthony Thomas, CIO, Vodafone India

      IP - Powering the Future

      Robert Bollard, CIO and General Manager Innovation & Technology Group, IP Australia

    • Proptech: Why It

      Mark Hansen, Chief Information Officer, DEXUS [ASX: DXS]

      Tech Strategy for Capital Markets and Other

      Jeff Roberts, CIO, HFF

      Transformations in Financial Technologies

      Jacob Sorensen, CIO, Bank of the West

      Infinite Retailing, And Beyond

      Frank Trampert, Managing Director & Chief Commercial Officer, Sabre Hospitality Solutions, APAC

      AI

      David Furey, Chief Information Officer, Katten Muchin Rosenman LLP

      Achieving Service Excellence Through The Digital Utility

      Thomas Kuczynski, CIO, DC Water

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