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    Ksubaka: Scripting a Winning Strategy for Offline Retail

    Ksubaka: Scripting a Winning Strategy for Offline Retail

    Julian Corbett, Co-Founder and Chairman
    Mastering the Art of Customer Service

    Mastering the Art of Customer Service

    Alok Kulkarni, Co-Founder & CEO, Cyara
    Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology

    Arnold Leap, CIO, 1-800-Flowers.com
    Case Studies
    • The best solution to empower agents to engage with customers more efficiently and effectively

      The best solution to empower agents to engage with customers more efficiently and effectively

       Lithium
    • The best solution for automatically control the material flow

      The best solution for automatically control the material flow

       Aptean
    View More
    Using Fast Data to Improve the Customer-Product Relationship

    Using Fast Data to Improve the Customer-Product Relationship

    David Rosen, Strategic and Analytic Services Office of the CTO, TIBCO Software
    • 3 Practical Challenges Plaguing CRM

      3 Practical Challenges Plaguing CRM

      Li Zhiliang, Head of CRM, ZALORA Group
    • RPA: The Engine of Digital Transformation

      RPA: The Engine of Digital Transformation

      Mike Dudarenok, CCO – Technology, Flight Centre Travel Group, Aus/Nz
    • The Future of Technology in CX

      The Future of Technology in CX

      David Blakers,
    • Integration Enables Omni-channel Experiences

      Integration Enables Omni-channel Experiences

      Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive
    2 Keys to Success with CRM

    2 Keys to Success with CRM

    Rico Valdez, Director, Customer Relationship Management, AXA Philippines (Euronext: CS)

    Implementing Technology that Understands your Business

    Implementing Technology that Understands your Business

    Michael Everly, Chief Information Officer, D&H Distributing
    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated
    Building a Consumer Grade Experience for Business Clients

    Building a Consumer Grade Experience for Business Clients

    Tish Whitcraft,
    Maintaining Profitable Customer Relationships

    Maintaining Profitable Customer Relationships

    David Wallace, Director Product Management, Infor
    Putting a Face on Every Customer

    Putting a Face on Every Customer

    Jay Henderson, Director IBM Marketing Cloud, IBM Commerce
    Business-led IT Decisions - How to Survive and Thrive

    Business-led IT Decisions - How to Survive and Thrive

    Paul Harapin, SVP & GM, Domo, Inc.
    Top 10 CRM Consulting/Services Companies - 2019
    Top 10 CRM Solution Companies - 2019

    Featured Vendors

    Star Solutions

    Kareem Qureshi, MD & Sharada Balagopalan, Managing Partner
    ON THE DECK

    CRM 2019

    Top Vendors

    CRM 2017

    Top Vendors

    CRM 2016

    Top Vendors

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    CIO Speaks

    • Managing Information Technology- A Race to the Finish

      Joe Iannello, VP & CIO, Capital Metro

      Implementing Technology that Understands your Business

      Michael Everly, Chief Information Officer, D&H Distributing

      Optimized Customer Experience through Technology

      Arnold Leap, CIO, 1-800-Flowers.com

      Integration Enables Omni-channel Experiences

      Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

      IT Succors Customer Retention and Customer Life cycle Management Processes

      Anthony Thomas, CIO, Vodafone India

      The Right Technology And Reliable Partners; The Business Next Frontier

      Luke O'Brien, CIO, ISS Facility Services Australia & New Zealand

    • Service Organisations Make Great Places To Work, And Deliver Better Value

      Matthew Perry, CIO, Orora Limited [ASX: ORA]

      How Have Recent Advancements in Big Data Been Impacting Businesses?

      Marc Solomon, CIO, Bvn Architecture

      BI & Analytics in Aquaculture

      Matthew Leary, CIO, Tassal Operations

      BI and Analytics

      Gary Peel, CIO, SYNERGY (ASX:IS3)

      A Blend of Six Technologies to Enhance Teaching-Learning Processes

      John Hui, CIO, The Education University of Hong Kong

      Creating Integrated Workflows for an Evolving Company

      Mike Everly, CIO, D&H Distributing

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