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    Mastering the Art of Customer Service

    Mastering the Art of Customer Service

    By Alok Kulkarni, Co-Founder & CEO, Cyara
    Building a Consumer Grade Experience for Business Clients

    Building a Consumer Grade Experience for...

    By Tish Whitcraft
    Chief Customer Officer,
    OpenX
    Two Ways to Look at the Automated Customer Experience

    Two Ways to Look at the Automated Customer...

    By Don Peppers
    Using Fast Data to Improve the Customer-Product Relationship

    Using Fast Data to Improve the Customer-Product Relationship

    By David Rosen, Strategic and Analytic Services Office of the CTO, TIBCO Software
    • It's Time to Redefine the

      It's Time to Redefine the "R" in CRM

      By J T Kostman, Chief Data Officer, Time
    • Service as the New Sales

      Service as the New Sales

      By Bill Ziska, Director-CRM & Mobility, Deloitte Consulting LLP
    • Interactive Personalized Video is this Year's Biggest Customer Engagement Disruptor

      Interactive Personalized Video is this Year's Biggest Customer Engagement Disruptor

      By David Hope, Vice President and Managing Director, Asia Pacific-Pitney Bowes Software
    • Putting a Face on Every Customer

      Putting a Face on Every Customer

      By Jay Henderson, Director IBM Marketing Cloud, IBM Commerce
    Business-led IT Decisions - How to Survive and Thrive

    Business-led IT Decisions - How to Survive and Thrive

    By Paul Harapin, SVP & GM
    The Future of Technology in CX

    The Future of Technology in CX

    By David Blakers
    Maintaining Profitable Customer Relationships

    Maintaining Profitable Customer Relationships

    By David Wallace, Director Product Management, Infor
    Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology

    By Arnold Leap, CIO, 1-800-Flowers.com
    Integration Enables Omni-channel Experiences

    Integration Enables Omni-channel Experiences

    By Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive
    Are Digital Natives Ready for Digital Economy Jobs?

    Are Digital Natives Ready for Digital Economy Jobs?

    By Sumitra Nair
    Welcome to the Year of the Customer

    Welcome to the Year of the Customer

    By Simon Tate
    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    By Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated

    Featured Vendors

    Senior Interactive

    Mihail Victor Tataru, Partner

    CPR Vision

    Cameron Richards, CEO

    CRM Special

    CIO Speaks

    • IT Succors Customer Retention and Customer Life cycle Management Processes

      Anthony Thomas, CIO, Vodafone India

      Today

      Sundi Balu, Chief Information Officer, Telstra

      Integration Enables Omni-channel Experiences

      Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

      Optimized Customer Experience through Technology

      Arnold Leap, CIO, 1-800-Flowers.com

      Document Management in the Cloud

      Alex Choy, EVP R&D CIO, Change Healthcare

      China Embracing Connected Health

      Geoff Feakes, Group CIO, Tunstall Healthcare

    • Technology and Business Conscience Collision

      Winston Benedict, CIO, Dentsu Aegis Network ANZ

      Welcoming Big Data Technology amidst Changes

      Darren Cockrel, CIO, Coyote Logistics

      Leveraging Compliance to Your Advantage

      Mark Bloom, Global CIO, Aegon

      Analysing the Technological Challenges

      Rowan Dollar, CIO, Northern Territory Government

      Impact of Emerging Technologies on the Public Sector

      Mike Webb, CIO, National Museum Of Australia

      Being a Digitally- Enabled CIO

      Stephen Moore, CIO & CISO, Australian Government Department of Employment

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