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    Implementing Technology that Understands your Business

    Implementing Technology that Understands your Business

    Michael Everly, Chief Information Officer, D&H Distributing
    Business-led IT Decisions - How to Survive and Thrive

    Business-led IT Decisions - How to Survive and Thrive

    Paul Harapin, SVP & GM, Domo, Inc.
    Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology

    Arnold Leap, CIO, 1-800-Flowers.com
    Managing Information Technology- A Race to the Finish

    Managing Information Technology- A Race to the Finish

    Joe Iannello, VP & CIO, Capital Metro
    • The Rise of the Digital Contact Center

      The Rise of the Digital Contact Center

      David Butler, Sr. Director, Digital Customer Experience, CTO Architecture and Consulting, Avaya
    • The Utter Truth About the Effectiveness of CRM and Customer Loyalty

      The Utter Truth About the Effectiveness of CRM and Customer Loyalty

      Ravel Lai, Chief Digital Officer, Dah Chong Hong Holdings Limited
    • The Future of Technology in CX

      The Future of Technology in CX

      David Blakers,
    • It's Time to Redefine the

      It's Time to Redefine the "R" in CRM

      J T Kostman, Chief Data Officer, Time
    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated

    The Rewards of Design-led Technology Investment for CRM and Loyalty

    The Rewards of Design-led Technology Investment for CRM and Loyalty

    Phil Rubin, CEO, rDialogue
    Two Ways to Look at the Automated Customer Experience

    Two Ways to Look at the Automated Customer Experience

    Don Peppers,
    From Challenge to Opportunity

    From Challenge to Opportunity

    Jody Bews-Hair, Head of Customer Experience, Southern Cross Health Society
    2 Keys to Success with CRM

    2 Keys to Success with CRM

    Rico Valdez, Director, Customer Relationship Management, AXA Philippines (Euronext: CS)
    Maintaining Profitable Customer Relationships

    Maintaining Profitable Customer Relationships

    David Wallace, Director Product Management, Infor
    Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

    Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

    Amran Khamis, Head, Digital Experience, Asia, Sun Life Financial
    Top 10 Customer Relationship Management Consulting/Services Companies – 2020

    Featured Vendors

    Star Solutions

    Kareem Qureshi, MD & Sharada Balagopalan, Managing Partner
    ON THE DECK

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    CIO Speaks

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      Andy Newsom, SVP & CIO, CSL Behring

      WiFi 6, 5G and the Internet of Things (IoT)

      Mark Badal, CIO, IT&E

      In Augmented Reality, Size Matters

      Jason Blackman, CIO, Carsales.Com

      Enhancing Customers

      Marc A. Hamer, VP & CIO, Babcock & Wilcox Enterprises, Inc.

      Cloud or On-Premise? When Would The Question End?

      Kevin Soh, CIO and Director, e-Strategies, BH Global Corporation

      Responsible AI: The Human-Machine Symbiosis

      Sal Cucchiara, CIO & Head Of Wealth Management Technology, Morgan Stanley

    • Asian Development Bank: Using Emerging Digital Technologies for the Common Good

      Shirin Hamid, CIO, & CTO, Asian Development Bank

      Diversity and Inclusion can Drive Better Solutions for Clients and Employee Engagement

      Linda K. Lannen, CIO & Sr. VP, Kleinfelder

      Cyber Security - Integrated enterprise approach required to address the multifaceted challenges

      Sumit Puri, CIO, Max Healthcare

      The Great Tech Arms Race: How Changing Consumer Behaviour and Expectation is Driving Ecommerce Transformation

      Brett Raven, CIO, Big Red Group

      Relying On Technologies To Transform Data Into Information

      Mark Ohlund, CIO & Sr. V.P., Armada Supply Chain Solution

      3D Printing Requires Wildly Different Thinking

      James MacLennan, SVP & CIO, IDEX Corporation

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