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    Implementing Technology that Understands your Business

    Implementing Technology that Understands your...

    Michael Everly, Chief Information Officer, D&H Distributing
    Managing Information Technology- A Race to the Finish

    Managing Information Technology- A Race to the...

    Joe Iannello, VP & CIO, Capital Metro
    B2B World is Ready for Big Data?

    B2B World is Ready for Big Data?

    Jeans Cai, Head Of Information Technology, DHL Global Forwarding Greater China
    Case Studies
    • The best solution to empower agents to engage with customers more efficiently and effectively

      The best solution to empower agents to engage with customers more efficiently and effectively

       Lithium
    • The best solution for automatically control the material flow

      The best solution for automatically control the material flow

       Aptean
    View More
    RPA: The Engine of Digital Transformation

    RPA: The Engine of Digital Transformation

    Mike Dudarenok, CCO – Technology, Flight Centre Travel Group, Aus/Nz
    • Driving Customer Experience Innovation in your Organisation

      Driving Customer Experience Innovation in your Organisation

      Troy Barnes, Chief Customer Experience Officer, AIA
    • Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

      Connecting with the Asian Digital Customer Cultural...

      Amran Khamis, Head, Digital Experience, Asia, Sun Life Financial
    • Mastering the Art of Customer Service

      Mastering the Art of Customer Service

      Alok Kulkarni, Co-Founder & CEO, Cyara
    • Complete Picture of True CRM (Customer Relationship Management)

      Complete Picture of True CRM (Customer Relationship...

      Shiv Shankar Datta, Head of Information& Communication Technology& Process, FCA India (Fiat Chrysler Automobiles)
    CRM as a Tool for Cultural Change

    CRM as a Tool for Cultural Change

    Veronica Mikhail, Senior Director of Marketing, APAC and Japan, SugarCRM
    CIO: Time to Take a New Direction

    CIO: Time to Take a New Direction

    Lee Thompson, SVP and GM, NetSuite APJ
    How Digital Transformation can be driven by CRM

    How Digital Transformation can be driven by CRM

    Laurence Leong, Senior Director, Strategic Alliances, SugarCRM
    Welcome to the Year of the Customer

    Welcome to the Year of the Customer

    Simon Tate, Vice President Asia, Sales force
    Business-led IT Decisions - How to Survive and Thrive

    Business-led IT Decisions - How to Survive and Thrive

    Paul Harapin, SVP & GM, Domo, Inc.
    Are Digital Natives Ready for Digital Economy Jobs?

    Are Digital Natives Ready for Digital Economy Jobs?

    Sumitra Nair, Director of Youth Development, MDEC
    Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology

    Arnold Leap, CIO, 1-800-Flowers.com
    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated
    Top 10 CRM Solution Providers - 2017

    Top 10 CRM Solution Providers - 2017

     25 Most Promising CRM Solution Providers

    25 Most Promising CRM Solution Providers

    Featured Vendors

    Star Solutions

    Kareem Qureshi, MD & Sharada Balagopalan, Managing Partner

    Zeta Global

    David A. Steinberg, CEO

    CRM Special

    CIO Speaks

    • Managing Information Technology- A Race to the Finish

      Joe Iannello, VP & CIO, Capital Metro

      Implementing Technology that Understands your Business

      Michael Everly, Chief Information Officer, D&H Distributing

      Optimized Customer Experience through Technology

      Arnold Leap, CIO, 1-800-Flowers.com

      Integration Enables Omni-channel Experiences

      Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

      IT Succors Customer Retention and Customer Life cycle Management Processes

      Anthony Thomas, CIO, Vodafone India

      Need and Importance of IT in the Shipping Industry

      Anjan Deb, GM-IT (CIO), The Great Eastern Shipping

    • At the Crossroads of Sports and Technology

      Jerry Mcglynn, CIO, Specialized Bicycle Components

      Proliferative Innovation via Platform+Agile

      Dr. Steve Hodgkinson, CIO, Department of Health & Human Services in Melbourne, Australia

      Journey to the Cloud - Getting Things Straight

      Alex Konnaris, Group CIO, RMA Group

      Redefining the CIOs role

      David Kennedy, Group CIO, Transaction Services Group

      At the Pinnacle of Smart City Aspirations

      Peter Auhl, CIO, City of Adelaide

      Identifying the Ideal DMS

      Judi Flournoy, CIO, Kelley Drye & Warren LLP

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