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    Implementing Technology that Understands your Business

    Implementing Technology that Understands your Business

    Michael Everly, Chief Information Officer, D&H Distributing
    Business-led IT Decisions - How to Survive and Thrive

    Business-led IT Decisions - How to Survive and Thrive

    Paul Harapin, SVP & GM, Domo, Inc.
    Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology

    Arnold Leap, CIO, 1-800-Flowers.com
    Managing Information Technology- A Race to the Finish

    Managing Information Technology- A Race to the Finish

    Joe Iannello, VP & CIO, Capital Metro
    • The Rise of the Digital Contact Center

      The Rise of the Digital Contact Center

      David Butler, Sr. Director, Digital Customer Experience, CTO Architecture and Consulting, Avaya
    • The Utter Truth About the Effectiveness of CRM and Customer Loyalty

      The Utter Truth About the Effectiveness of CRM and Customer Loyalty

      Ravel Lai, Chief Digital Officer, Dah Chong Hong Holdings Limited
    • The Future of Technology in CX

      The Future of Technology in CX

      David Blakers,
    • It's Time to Redefine the

      It's Time to Redefine the "R" in CRM

      J T Kostman, Chief Data Officer, Time
    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies

    Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated

    The Rewards of Design-led Technology Investment for CRM and Loyalty

    The Rewards of Design-led Technology Investment for CRM and Loyalty

    Phil Rubin, CEO, rDialogue
    Two Ways to Look at the Automated Customer Experience

    Two Ways to Look at the Automated Customer Experience

    Don Peppers,
    From Challenge to Opportunity

    From Challenge to Opportunity

    Jody Bews-Hair, Head of Customer Experience, Southern Cross Health Society
    2 Keys to Success with CRM

    2 Keys to Success with CRM

    Rico Valdez, Director, Customer Relationship Management, AXA Philippines (Euronext: CS)
    Maintaining Profitable Customer Relationships

    Maintaining Profitable Customer Relationships

    David Wallace, Director Product Management, Infor
    Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

    Connecting with the Asian Digital Customer Cultural Nuances in Emotional Design

    Amran Khamis, Head, Digital Experience, Asia, Sun Life Financial
    Top 10 Customer Relationship Management Consulting/Services Companies – 2020

    Featured Vendors

    Star Solutions

    Kareem Qureshi, MD & Sharada Balagopalan, Managing Partner
    ON THE DECK

    CRM 2020

    Top Vendors

    CRM 2019

    Top Vendors

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    CIO Speaks

    • Managing Information Technology- A Race to the Finish

      Joe Iannello, VP & CIO, Capital Metro

      Implementing Technology that Understands your Business

      Michael Everly, Chief Information Officer, D&H Distributing

      Optimized Customer Experience through Technology

      Arnold Leap, CIO, 1-800-Flowers.com

      Integration Enables Omni-channel Experiences

      Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

      IT Succors Customer Retention and Customer Life cycle Management Processes

      Anthony Thomas, CIO, Vodafone India

      The Right Technology And Reliable Partners; The Business Next Frontier

      Luke O'Brien, CIO, ISS Facility Services Australia & New Zealand

    • Service Organisations Make Great Places To Work, And Deliver Better Value

      Matthew Perry, CIO, Orora Limited [ASX: ORA]

      How Have Recent Advancements in Big Data Been Impacting Businesses?

      Marc Solomon, CIO, Bvn Architecture

      BI & Analytics in Aquaculture

      Matthew Leary, CIO, Tassal Operations

      BI and Analytics

      Gary Peel, CIO, SYNERGY (ASX:IS3)

      A Blend of Six Technologies to Enhance Teaching-Learning Processes

      John Hui, CIO, The Education University of Hong Kong

      Creating Integrated Workflows for an Evolving Company

      Mike Everly, CIO, D&H Distributing

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