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    • Top CRM Solutions Companies
    Digital Transformation – An Insurance Practitioner’s Critique

    Top 10 CRM Solutions Companies - 2023

    In today's fiercely competitive business landscape, establishing and nurturing strong relationships with customers are catalysts for long-term success. The Customer Relationship Management (CRM) solution providers with their versatile tools have evolved over the years to include human resources-specific functionality, recognizing the value of employee engagement, well-being, and talent management.

    Rapid economic growth, digitalization, and customer-centric strategies have led to the growth and adoption of CRM business software solutions in APAC. The Asia Pacific CRM Market is projected to experience significant growth with a compound annual growth rate (CAGR) of 13.1 per cent by 2027. The adoption of CRM solutions by small and medium-sized enterprises (SMEs) is expected to be driven by various factors such as government initiatives through digital campaigns (including social media, video marketing, and search engine marketing) on a global scale. SMEs are likely to be motivated by the benefits of CRM solutions, including improved internal transparency and collaboration, smoother employee transitions, enhanced business networking, access to government investment opportunities, and the ability to build a strong brand reputation.

    In this edition of APAC CIO Outlook, we present CRM solutions providers enabling businesses to harness the power of data and optimize customer interactions. Featured company Customer Consulting Group designs, implements and supports business software solutions that leverage products from vendors to help growing businesses and government bodies nurture stakeholder relationships, increase productivity, and mobilize their workforce.

    The magazine also incorporates insightful opinions of Alp Altun, Transformation Programme Director, Prudential [PRU: LON], Drew Fredrick, Vice President, Clayton Retail & Home First Technology, Clayton Homes, and Federico Masias, SVP Information Technology, Baird & Warner that business landscape is ever-changing, and they continuously innovate to meet evolving needs. With continuous innovation and adaptability at the core, these CRM solution providers help businesses unleash their true potential and thrive in a competitive marketplace. We hope these valuable insights from industry leaders featured in this edition will assist you in making informed decisions for your businesses.

    Let us know your thoughts.

    Top CRM Solutions Companies

    Nominate a Company

    Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.

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      Top CRM Solutions Companies

    • Customer Consulting Group

      Customer Consulting Group

      Customer Consulting Group (CCG) help growing businesses and government bodies, build better relationships, increase productivity and reduce paperwork by designing, implementing and supporting business software solutions that leverage world-class products from reputable vendors.

      www.customerconsulting.com.au

    • Base Business Solutions

      Base Business Solutions

      Base Business Solutions is Vietnam's leading Call Center/Contact Center consultancy and service implementation firm. Base Service CRM is a powerful arm that helps the agent team develop experience journeys by providing several smart ticket and data management functions, as well as the ability to regularly update all customer multi-channel interactions.

    • Blackbaud

      Blackbaud

      Blackbaud (NASDAQ: BLKB) is the premier software company focused on enabling social impact. The critical software from Blackbaud is designed to increase impact in fundraising, nonprofit financial administration, digital giving, grantmaking, corporate social responsibility, and education management.

    • Cendyn

      Cendyn

      Cendyn is a digital transformation catalyst in the hospitality business. It assists hotels in increasing profitability and guest loyalty by providing an integrated technological platform that connects revenue, eCommerce, distribution, marketing, and sales teams with consolidated data, apps, and analytics.

    • CKNet Co., Ltd.

      CKNet Co., Ltd.

      CKNet Co., Ltd. offers an extensive platform for successful customer relationship management and analysis at all phases of the customer journey, as well as a business automation solution that enhances the company's efficiency and productivity.

    • Creatio

      Creatio

      Creatio is a global provider of a single platform for automating processes and CRM with no-code and maximum flexibility. Creatio's products include a no-code platform called Studio Creatio, CRM apps (marketing, sales, and service), industry processes for 20 verticals, and marketplace add-ons.

    • Exact

      Exact

      Exact develops and markets cloud business software to small and medium-sized enterprises along with accounting firms. The solutions provided by the firm organize corporate data and give real-time data to help organizations make educated decisions.

    • MPC Plus

      MPC Plus

      MPC Plus offers a one-stop shop for everything from contact centre setup to successful operation. It provides operational procedures and solutions by delivering high-quality services and a customized system.

    • Mekari Qontak

      Mekari Qontak

      Mekari Qontak is a leading and expert provider of corporate Omnichannel CRM platform that leverages scalable API technology. Based on a SaaS model, it enables organizations to swiftly expand their sales, customer service, and operations.

    • Qualisoft Co., Ltd.

      Qualisoft Co., Ltd.

      Qualisoft Co., Ltd. is a CRM firm that provides IT support systems throughout the enterprise by offering solutions for small and medium-sized enterprises.

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