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Xtreme Productivity: Enhancing Customer Operations for the NPOs
Mother Teresa once said: “It is not how much we give but how much love we put into giving.” Her humanitarian acts have ignited the warm-glow of pure altruism in the hearts of millions, including numerous non-profit and charitable organizations across the globe.
However, to fulfill the acts of kindness, non-profit organizations (NPOs) need a robust infrastructure. Without a well-oiled system in place, which includes sturdy information technology systems, immaculate financial software, and streamlined fundraising processes, the sustainability of the NPOs and charitable organizations are often at stake. Moreover, as the accomplishments of an NPO majorly depend on their successful fundraising, the companies are always striving to improve their engagement capacities with donors and contributors. Driven by such an imperative, the cause-driven non-profit sector requires the help of an IT expert that understands their pain points and correlates with their vision. And, this is where Xtreme Productivity takes center stage. “Leveraging years of experience in offering exclusive IT services to NPOs and charitable organizations, we deliver tailored and business-specific solutions to enable them in their cause,” states Christi Moller, managing director at Xtreme Productivity.
He explains that strategizing and effectuating seamless customer experience for a non-profit organization is quite different from that of a commercial, for-profit business firm. Apart from meeting the needs of a conventional customer relationship management (CRM) solution, NPOs also have to be extra sensitive in cultivating strong relationships with their donors, contributors, and other supporters who fund their organization.
To further enhance the functionality of the CRM solution, Xtreme Productivity seamlessly deliver value added extensions like payment gateway integration, donor address validation, two way SMS conversation and survey responses directly into its client’s CRM forms. Besides that, the CRM solution also helps reduce cost and increase efficiency by automating repetitive and redundant processes, allowing Xtreme Productivity’s clients to gratify supporters and nurture a lasting relationship. Automation allows the NPO’s marketing team to get a holistic view of their campaigns, and hence plan, execute, and measure impact across all channels more efficiently. A case in point is Carers Australia—the national peak body representing Australia’s unpaid carers, advocating on their behalf to influence policies and services. Xtreme Productivity helped the NPO reduce dependency on manual processes for their young carers bursary program. It digitized the entire process from application to completion including government reporting, bursary payments and impact tracking.
Such client testimonials serve as an inspiration to Xtreme Productivity’s ongoing technological and business maturity. That being said, one of key facets of Xtreme Productivity’s offering is its ability to scale. As a client’s business foothold rises, Xtreme Productivity helps them embark on the next level of their digital journey by integrating more features, add-on services, and application plug-ins to the CRM solution.
With a behemoth of such capabilities, Xtreme Productivity has grabbed the attention of numerous cause-driven non-profit organizations in New Zealand, Australia and more recently Canada with further geographical expansion on the horizon. Treading ahead, the firm envisions aiding more NPOs and charitable organizations in utilizing the power of digital data aggregation and purpose-built CRM solutions. “Our moonshot aim is to help all NPOs serve the deprived strata of the society better,” states Moller, on a concluding note.