THANK YOU FOR SUBSCRIBING

Top CRM Solutions

Nominate a Company
Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.
*
Thank You!

We are glad to receive your nomination. Our editorial team and evaluation panel will review your submission. Thank you for taking the time to highlight an organization driving impactful change in APAC CIOOutlook.
Data not inserted
Agile Dynamics Solutions (ADS) is a Microsoft Gold Partner specializing in Dynamics 365 ERP and CRM solutions. ADS delivers expert implementation, support, and integration services, helping businesses enhance efficiency, streamline operations, and drive digital transformation with tailored enterprise solutions across various industries.
Beijing Zhiqu Technology provides Zhiqu Baichuan, a B2B marketing automation platform for lead management, CRM integration, content marketing, and SEM optimization. Trusted by Microsoft, Lenovo, and Tencent, it helps businesses acquire, nurture, and convert leads efficiently through automation and data-driven insights.
Connect247 offers a comprehensive customer management solution, integrating CRM, multi-channel interaction, and smart call centers. Enhance customer experiences, streamline engagement, and automate processes with high-performance, scalable, and reliable tools—backed by 24/7 support and 99.99% uptime for seamless operations.
Mekari Qontak offers an integrated CRM and omnichannel platform that streamlines customer service, sales, and communication. Features include AI chatbots, WhatsApp API, sales tracking, and real-time reporting, helping businesses enhance customer experience, automate workflows, and drive growth effectively.
Star CRM is a leading CRM software provider in the Asia-Pacific region, offering 10 innovative solutions for customer engagement, sales, and marketing. With award-winning technology, Star CRM enhances customer relationships, boosts efficiency, and delivers measurable business results for over 40 blue-chip clients.
Top CRM Solutions
More in News
Expansion Strategies in APAC Data Centre Solutions
Wednesday, December 03, 2025
The Asia-Pacific (APAC) region has firmly established itself as the global epicenter for digital infrastructure growth. Fueled by an unprecedented acceleration in digital transformation, the proliferation of Artificial Intelligence (AI), and the ubiquity of cloud computing, the demand for data processing and storage capacity has reached historic levels. In response, the industry is witnessing a strategic bifurcation in expansion methodologies: the aggressive development of massive, purpose-built hyperscale campuses and the rapid consolidation of market share through strategic acquisitions. The Era of the Hyperscale Campus The traditional approach of operating standalone data centre facilities is rapidly giving way to the campus-based model—a transformation that reflects not just a shift in size, but a fundamental redesign of how digital infrastructure is planned for emerging and future workloads. A key driver of this transition is the logic of agglomeration. Operators are increasingly developing multi-building precincts within large, contiguous sites, enabling a phased and strategic deployment of capital. By securing sizable land parcels early, developers can construct an initial facility and subsequently expand with additional buildings as market demand grows. This “land and expand” strategy offers a clear pathway for long-term scalability, giving tenants—particularly hyperscale clients—confidence that their capacity requirements can be met as data volumes accelerate. Design principles within these campuses are also evolving to support high-density workloads, particularly those driven by generative AI. Power distribution systems are being engineered to exceed traditional rack density standards, with infrastructure built to scale dynamically as computational demands intensify. At the same time, greenfield campuses provide the ideal environment to integrate advanced cooling technologies, including liquid cooling and direct-to-chip systems, which are becoming essential for AI-oriented applications and cannot be easily retrofitted into legacy facilities. Sustainability is now embedded as a core design pillar in campus development strategies. These large-scale sites allow developers to incorporate renewable energy integration, on-site substations, and circular-economy practices directly into the master plan. Features such as rainwater harvesting, waste heat recovery, and more efficient resource management are far more practical at a campus scale than within smaller, stand-alone facilities. As a result, modern data centre campuses are positioned not only to meet the performance demands of next-generation workloads but also to support long-term environmental commitments. Strategic Acquisitions and Market Consolidation While construction cranes continue to shape the physical landscape, an equally significant transformation is unfolding within corporate boardrooms. Mergers and acquisitions have emerged as a critical mechanism for entering new markets and securing immediate operational capacity, particularly within the rapidly evolving data centre sector. A notable trend is the shift toward the “platform” strategy. Rather than treating data centres as isolated assets, investment firms and global operators increasingly view them as regional platforms. This approach prioritizes the acquisition of entire operating companies rather than single facilities, enabling investors to obtain an established portfolio, a future-ready land bank, and, most importantly, an experienced local management team. In a region as diverse as APAC—where regulatory requirements and business practices differ significantly—acquiring a local operator provides an immediate foothold and operational legitimacy that would otherwise require years to build organically. Speed to market has also become a decisive competitive factor. In an environment where rapid deployment is essential, acquisitions offer a clear advantage over greenfield development. New builds are constrained by lengthy zoning, permitting, and construction processes. By acquiring existing facilities or brownfield sites with secured power allocations, operators can activate capacity far more quickly, positioning themselves to capture demand surges and spillover from primary markets. The current M&A landscape reflects two distinct investment approaches. Stabilized acquisitions, favored by pension funds, sovereign wealth funds, and other institutional investors, focus on fully leased and operational campuses that deliver predictable, utility-like returns with minimal risk. Conversely, value-add strategies attract more aggressive capital seeking underutilized or aging facilities. These investors aim to acquire and modernize such assets—enhancing density, efficiency, and operational performance—to unlock higher valuations and improved yields. Geographic Flows: The "Hub and Spoke" Expansion Both new campus developments and acquisition strategies across the Asia-Pacific region are unfolding within a clear and deliberate geographic pattern. Tier 1 hubs continue to dominate investment activity, reaffirming their status as the region’s core data center markets. However, constraints related to land and power availability in central urban districts are prompting operators to adjust their expansion models. Instead of concentrating growth in city centers, companies are increasingly establishing large-scale “satellite” campuses at metropolitan edges. These peripheral locations provide the land area required for hyperscale facilities while still ensuring low-latency connectivity to primary business and commercial zones. A growing share of capital is moving toward secondary and emerging markets, driven by lower land and power costs that make these locations attractive for cost-optimized hyperscale deployments. Strengthening data-sovereignty regulations are pushing global operators to build in-country infrastructure rather than relying on offshore hubs, while new subsea cable investments are creating new connectivity corridors and elevating several coastal cities in developing economies as credible alternative hubs. In these markets, development models are increasingly hybrid, with international investors partnering with local developers to build large-scale campuses that blend global technical and operational expertise with local execution capabilities, regulatory understanding, and market access. Moving forward, the distinction between "builders" and "buyers" will continue to blur. The most successful operators are those employing a dual-engine strategy: building massive, AI-ready campuses in core markets to serve hyperscale demand, while simultaneously using targeted acquisitions to quickly enter high-growth emerging markets. The industry is moving toward a model of "digital infrastructure ecosystems" where the synergy between physical real estate, power availability, and connectivity determines the winner. As the APAC region continues its digital ascent, the ability to execute these complex expansion strategies—balancing the lengthy timelines of campus construction with the agility of strategic acquisitions—will define the market leaders of the next decade.
Shift-Left Testing Strategies in Asia-Pacific
Wednesday, December 03, 2025
The Asia-Pacific (APAC) region has firmly established itself as a global epicenter for digital innovation, driven by a mobile-first population, rapid internet penetration, and an explosive growth in the software-as-a-service (SaaS) and fintech sectors. As organizations across the region race to capture market share in this hyper-competitive landscape, the traditional boundaries of software development are being redrawn. The conventional "waterfall" model, where quality assurance (QA) was a distinct, final phase performed just before deployment, is rapidly becoming obsolete. In its place, a robust industry standard is emerging: "Shift-Left" testing. Shift-Left testing represents a fundamental strategic pivot, moving the testing process to the earliest possible stages of the software development lifecycle (SDLC). By embedding quality checks during requirements gathering, design, and initial coding, organizations are fundamentally altering the economics of software delivery. In the APAC context, this methodology is not merely a technical preference but a business imperative. Redefining Workflows: The Convergence of Agile and DevOps The most visible transformation in the APAC software industry is the integration of development and QA teams through culture and processes. The widespread adoption of Agile and DevOps methodologies across the region has dismantled these barriers, fostering an environment of shared responsibility and continuous collaboration. In major APAC technology markets, organizations are increasingly structuring their teams into cross-functional squads, with QA engineers involved from day one. This "quality at the source" mindset ensures that testability is a primary consideration during the architectural design phase rather than an afterthought. By participating in sprint planning and daily stand-ups, QA professionals provide immediate feedback on user stories and acceptance criteria, preventing logical errors and requirement gaps before a single line of code is written. This collaborative approach is further bolstered by the rise of Behavior-Driven Development (BDD) and Test-Driven Development (TDD) across the region’s engineering centers. These practices encourage developers to write test cases as part of the coding process, effectively blurring the lines between creation and verification. The result is a more resilient codebase where quality is baked in, not inspected in. This cultural shift is particularly potent in APAC’s diverse and distributed workforce, where clear, early communication creates a unified vision of quality, reducing the friction often associated with remote collaboration and accelerating the overall delivery pipeline. The Automation Engine: Leveraging AI and Cloud Infrastructure While cultural alignment provides the foundation, technology supplies the velocity. Aggressive investments in test automation and next-generation infrastructure heavily underpin the adoption of Shift-Left in APAC. The region is currently witnessing a surge in the deployment of Continuous Integration and Continuous Deployment (CI/CD) pipelines, which serve as the technological backbone for early testing strategies. Modern CI/CD ecosystems allow organizations to automate unit, integration, and regression tests, triggering them instantly with every code commit. This instant feedback loop is critical for maintaining high velocity. In markets like China and India, where the scale of consumer applications is massive, the ability to run thousands of automated tests in parallel is essential. To support this scale, APAC enterprises are leveraging cloud-native testing environments. These on-demand, scalable infrastructures allow teams to spin up precise replicas of production environments instantly, ensuring early testing is performed under realistic conditions and increasing the reliability of the results. The region is further becoming a pioneer in the application of Artificial Intelligence (AI) and Machine Learning (ML) within the testing domain. Advanced engineering teams are utilizing AI-driven tools to intelligently generate test data, predict likely failure points based on historical code changes, and self-heal brittle test scripts. This "intelligent automation" significantly reduces the maintenance overhead traditionally associated with large test suites. By offloading the repetitive and complex tasks to AI-powered agents, human engineers are freed to focus on exploratory testing and complex edge cases, ensuring a depth of quality coverage that matches the speed of development. Operational Velocity: Driving Business Value Through Early Detection Ultimately, the widespread adoption of Shift-Left strategies in APAC is driven by tangible economic and strategic outcomes. In the region’s fast-paced digital economy, "time-to-market" is a critical competitive differentiator. Companies that can release features, updates, and security patches faster than their competitors gain a significant advantage in customer retention and market acquisition. Shift-Left testing directly supports this velocity by compressing the feedback loop. The economic argument for Shift-Left is rooted in the "cost of quality." Industry data consistently demonstrates that a defect identified during the design or coding phase costs significantly less to rectify than one discovered in production. By catching bugs early and cheaply, APAC organizations are optimizing their engineering resources and reducing the costly "rework" that plagues traditional development models. This efficiency translates directly to the bottom line, freeing up budget and talent to focus on innovation rather than maintenance. In the mobile-first markets of Southeast Asia and India, where user tolerance for application instability is low, the quality of the end-user experience is paramount. Shift-Left ensures that performance, security, and usability are continuously validated throughout the development process, rather than being rushed at the end. This continuous assurance builds a high degree of release confidence, allowing businesses to deploy updates frequently—sometimes multiple times a day—without fear of disrupting their service. This operational agility enables APAC enterprises to respond rapidly to changing market trends and customer feedback, solidifying their position as leaders in the global digital economy. The APAC region reflects a mature and accelerating embrace of Shift-Left testing strategies. No longer viewed as an experimental approach, embedding QA earlier in the lifecycle has become a standard operating procedure for high-performing digital enterprises. By harmonizing development and quality cultures, leveraging cutting-edge automation and AI, and focusing on the economic value of velocity, APAC organizations are setting a new benchmark for software excellence. As the region continues to drive global digital transformation, the principles of Shift-Left will undoubtedly remain central to its ability to deliver faster, better, and more resilient technological solutions.
IT Database Consultancy and AI-Driven Data Protection in APAC
Wednesday, December 03, 2025
Fremont, CA: The Asia-Pacific (APAC) region is a nexus of rapid digital transformation, characterized by explosive data growth, complex regulatory environments, and increasingly sophisticated cyber threats. In modern enterprises, the security and integrity of their data assets are paramount. Achieving this requires a strategic integration of IT Database Consultancy—the foundation for structured data management—with AI-Driven Data Protection Solutions—the cutting edge of defensive and predictive security. The Foundational Role of IT Database Consultancy IT database consultancy forms the bedrock upon which all advanced data protection strategies must be built. Consultants provide the structural integrity required to ensure that enterprise data environments are secure, compliant, and operationally efficient. By establishing a strong architectural foundation, they help organisations reduce their attack surface and minimise vulnerabilities before deploying more sophisticated security technologies. A core component of their work involves designing and optimising database architectures—whether on-premise, in the cloud, or within hybrid environments—for performance, scalability, and security-by-design. This includes implementing best-practice measures such as indexing, performance tuning, and efficient storage management. Beyond architecture, consultants conduct in-depth security posture assessments to uncover gaps in configuration, access controls, encryption, and audit log management. They remediate these gaps by enforcing least-privilege access, securing data both at rest and in transit, and establishing robust monitoring and logging protocols. Compliance is another critical dimension, especially in APAC’s highly diverse regulatory landscape, governed by laws such as India’s DPDP Act, Singapore’s PDPA, and Australia’s Privacy Act. Database consultants ensure that data environments align with local compliance mandates, addressing requirements around data residency, consent management, and cross-border transfers. In doing so, they effectively “prepare the house,” ensuring organisational data ecosystems are clean, structured, and fortified before advanced AI-driven protection layers are introduced. Elevating Defense with AI-Driven Data Protection While traditional security measures remain necessary, they are increasingly inadequate against the volume, speed, and sophistication of modern cyber threats in the APAC market. AI and machine learning fundamentally transform this landscape by shifting security from reactive to predictive and proactive. These technologies enable organisations to detect anomalies, identify risks, and respond to incidents faster and more accurately than human teams alone. AI-driven behavioural analytics establish a baseline of regular data activity—who accesses which data, at what time, and from where. Any deviation from this baseline, such as unusual file access patterns or large data transfers during off-hours, is flagged immediately. This capability is crucial for detecting insider threats and zero-day attacks that often bypass traditional rule-based systems. In parallel, AI tools automatically discover and classify sensitive information across distributed systems, helping organisations gain visibility into personal data, financial records, and intellectual property. This ensures the highest-value assets receive the strongest protection. AI also plays a pivotal role in threat prioritisation and incident response. By correlating thousands of alerts across different platforms, AI distils security signals into a manageable set of high-priority actions. Automated responses—such as isolating compromised accounts or blocking suspicious IP addresses—enable rapid containment, addressing the chronic skills shortages and alert fatigue challenges prevalent across APAC. As enterprises adopt Generative AI, AI-driven security further safeguards the integrity of AI models, protecting against risks such as data poisoning and unauthorised data extraction. For modern enterprises in APAC, data is the engine of growth. The strategic integration of IT Database Consultancy and AI-Driven Data Protection is not merely a technical upgrade; it is a foundational business imperative. It moves the enterprise beyond basic perimeter defense into intelligent, adaptive, and proactive security, ensuring that, as the digital economy in APAC continues its rapid expansion, the integrity, privacy, and sovereignty of corporate and customer data remain uncompromised.
Automation to Bring Disruption in the Banking Sector
Tuesday, December 02, 2025
The rapid change in automation and technology has put established business models under a constant threat, due to which the world economy is being disrupted continuously. According to several researches conducted, banks are diverting resources away from industries vital to the future of this country. Though banks have taken a long time to incorporate automation into critical processes such as client onboarding, they are now using robots as it can do jobs that humans can't do. The PPI mis-selling scandal might have been considerably less damaging if banks would have already started using robotics already. Though humans can beat robots in imagination, creativity, building relationship and trust, and understand the point of view, they are prone to errors and without the ability to be unerringly controlled. Moreover, the use of robots helps in avoiding errors—minimizing the use of time and money. Since robots are 100 percent controllable, a proper automated process set up can help execute every task correctly. Automation and robotics not only improves the customer experience but can mitigate risk too, which is essential as the Open Banking is pushing banks further into the technological revolution. But with automation, the chance to bond with customers also increases, and the implementation of PSD2 will do the same. Automation will free up customer service agents to focus more on building trust, sales, and relationships to deliver the best the best customer experience. If banks are to claw back customer relationships from third parties in the wake of PSD2, this is more important than ever.
Building Hyper-Resilient Digital Ecosystems Across Asia-Pacific
Tuesday, December 02, 2025
Fremont, CA: The Asia-Pacific (APAC) region is a global engine of digital transformation, characterized by rapid technological adoption, expansive digital economies, and diverse regulatory landscapes. However, this acceleration brings inherent risks, making enterprise digital resilience—the ability to rapidly adapt to business disruptions and maintain continuous operations—a non-negotiable imperative. Advanced Data Centre Solutions for Continuous Availability With the region experiencing frequent power outages, natural disasters, hardware failures, and increasingly sophisticated cyberattacks, data centres must evolve into intelligent, hyper-resilient ecosystems that go far beyond traditional storage. Uptime and redundancy remain non-negotiable. By analysing massive streams of operational data, AI and ML models anticipate hardware issues, detect anomalies in cooling and power consumption, and autonomously optimise energy usage, supporting both resilience and regional sustainability goals. Resilience also depends on hybrid and multi-cloud interoperability, enabling enterprises to operate seamlessly across on-premise infrastructure and multiple cloud providers. This flexibility is essential for distributing workloads across stable, compliant locations, meeting data sovereignty mandates, and enabling rapid migration during disruptive events. Completing the foundation is a deeply integrated physical and cybersecurity architecture that combines biometric access control, thermal imaging, radar surveillance, and advanced cyber-defense systems to protect both the facility and the data it houses. Together, these technologies establish the robust infrastructure required to support uninterrupted digital operations across APAC. Software Testing Excellence for Robust Applications Infrastructure resilience alone is insufficient without equally resilient applications. Software Testing Excellence serves as the gatekeeper, ensuring mission-critical applications remain stable, secure, and scalable in complex digital environments. This begins with Shift-Left and Continuous Testing, where testing is embedded early in the development lifecycle and automated within CI/CD pipelines. By validating every code change, teams detect defects early, maintain consistent quality, and prevent performance issues or vulnerabilities from reaching production. Resilience further requires robust performance and load testing that simulate peak user activity and the varied network conditions common across APAC’s diverse technological landscape. This ensures that applications can withstand traffic surges without degradation, particularly during high-demand events. Complementing this is a comprehensive approach to security testing and observability. Integrating automated SAST and DAST tools into CI/CD pipelines ensures continuous security validation, while full-stack observability platforms offer real-time insights across logs, metrics, and traces. These capabilities significantly reduce Mean Time to Detect and Resolve issues, enabling teams to proactively address potential disruptions. Advancing testing maturity involves adopting AI-driven testing (AIT), where AI and ML optimise the testing lifecycle by identifying high-risk areas, generating targeted test cases, and autonomously maintaining test scripts. This improves coverage, accelerates release cycles, and enhances overall application resilience. When combined with advanced data centre capabilities, this testing excellence creates end-to-end digital resilience. Scalable hybrid data centres enable teams to provision real-world testing environments on demand. In contrast, automated Disaster Recovery testing validates that applications can seamlessly fail over to distributed backup sites within defined Recovery Time Objectives. Moreover, while data centres protect information at the infrastructure level, software testing ensures data integrity within the application layer—verifying encryption, access controls, and compliance with local data governance across APAC. The pursuit of digital resilience in the APAC region has become a strategic necessity for sustaining competitive advantage and ensuring uninterrupted business operations. Realising this resilience demands a seamless integration of robust infrastructure and high-quality software, underpinned by advanced data centre solutions that enhance stability and comprehensive software testing practices that safeguard performance. By adopting continuous testing, AIOps, and AI-driven development methodologies, APAC enterprises can establish a resilient digital ecosystem that enables consistent adaptation, regulatory compliance, and reliable service delivery. This integrated approach positions organisations to thrive in the region’s rapidly evolving digital economy.
Role of Blockchain in Building Trust Economy
Monday, December 01, 2025
It is expected that during the next two years, organizations will put more efforts in testing blockchain technology as an integral part of the new method in establishing trust in the new age of digitalized economy. Deloitte LLP's new research shows that "trust economy" at present is developing P2P (person-to-person) transactions which are generally enabled by blockchain technology. Also, these transactions are not dependent on the traditional methods such as guaranteed cashiers' cheques or credit ratings. The Deloitte analysts' reports also say that it relies on each party's digital identity and reputation that will soon be stored and managed within a blockchain. The "trust" factor of individuals may include tax information, professional or financial histories, consumer preferences, and medical information. Reputational identities can also be maintained by companies who can develop a good trustworthiness being a business vendor or a business partner. Blockchain as Trust Builder Blockchain is an electronic ledger for the public like a relational database which can easily and openly be shared among users to create records. These records are basically unchangeable in nature, and each of them is stamped for once and linked to the previous one. The digital records or transactions are lined like a thread which is called a block, out of which the name has been created. It allows either an open set of users who can participate in electronic ledger. However, each of such blocks is linked with a particular participant. Participants can keep the blockchain updated being a vital part of the system and once new data enters in the chain; it can never be removed. Blockchains, however, contains verified and true records of each and every transactions made within a system.
I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info


















